论图书馆的内部服务补救  

Discussion on the Internal Service Recovery of Libraries

作　　者：王瑛[1] 

机构地区：[1]湖北工业大学图书馆,武汉430068

出　　处：《农业图书情报学刊》2010年第7期226-228,共3页Journal of Library and Information Sciences in Agriculture

摘　　要：通过探讨图书馆内部服务补救的内涵,分析影响内部服务补救的因素,通过分析内部服务补救与读者满意的关系,提出内部服务补救的实施办法,并建立内部服务补救效果评价模型。The article discusses the meaning of interior service recovery of library and analyzes the factors affecting interior service recovery.By analyzing the relationship between interior service recovery and customer’ s satisfaction,it suggests the ways on interior service recovery and establishes the effect model of interior service recovery.

关 键 词：图书馆 内部服务补救 馆员满意 

分 类 号：G252[文化科学—图书馆学]