酒店管理人员自我效能感与工作满意度的关系研究  

A Study of the Relationships between Hotel Manager's Self-efficacy and Job Satisfaction

作　　者：袁亚忠[1] 侯辉[2] 

机构地区：[1]广东商学院旅游学院,广东广州510320 [2]湘潭大学旅游管理学院,湖南湘潭411105

出　　处：《湖南科技大学学报（社会科学版）》2010年第4期92-97,共6页Journal of Hunan University of Science and Technology(Social Science Edition)

摘　　要：酒店之间的竞争归根结底是人才的竞争。如何有效地激励管理人员、提高其工作积极性和主动性是酒店人力资源管理的重要问题。酒店管理人员自我效能感受个人属性的影响变化具有规律性。研究结果表明,管理人员的性别、受教育程度、工作年限以及工作职位等个人属性对其自我效能感均有显著影响;管理人员的工作满意度对其离职倾向有显著的直接预测作用,而自我效能感则主要通过工作满意度的中介作用,间接地影响离职倾向。The talent competition is hotel＇s ultimate competition.How to effectively motivate managers to improve their work enthusiasm and initiative is the important issue of the hotel human resources management.The hotel manager＇s self-efficacy is influenced by personal attributes with regularity.The results show that manager＇s gender,education level,service years and job position significantly affect their self-efficacy;manager＇s job satisfaction has direct prediction effect on their turnover intention,while self-efficacy affects turnover intention mainly through job satisfaction which plays the intermediary role.Finally,this paper proposes future research prospects.

关 键 词：酒店管理人员 自我效能感 工作满意度 离职倾向 

分 类 号：F590.6[经济管理—旅游管理]