细节管理在预约挂号中的应用  

Detail management in carried forward call application

作　　者：陈琰[1] 马勇波[1] 方逸[1] 

机构地区：[1]江苏省苏北人民医院,扬州225000

出　　处：《按摩与康复医学》2010年第24期110-110,共1页Chinese Manipulation and Rehabilitation Medicine

摘　　要：随着预约挂号在全国三级医院中的全面展开,预约挂号的形式、内容也发生了很多变化,做好预约服务中的细节管理,显得尤为重要.只有从细微处入手,把每一次、每一位患者的预约挂号服务做好,保证患者方便、快捷的就诊,真正感受到预约挂号的方便实用,才能体现出医院优质的人性化服务理念和高效的管理水平.Launches comprehensively along with the carried forward call in the national three levels of hospitals, the carried forward call form, the content also occurred changed very much, completes in the appointment service the detail management, appeared especially importantly. Only then from slight place obtaining,each,each patient＇s carried forward call service completes,guaranteed patient convenient, quick seeing a doctor, feels the carried forward call the convenience to be practical truly,can manifest the hospital high quality user friendly service idea and the highly effective management level.

关 键 词：细节管理 预约挂号 

分 类 号：R-3[医药卫生]