基于服务科学的虚拟企业信任机制研究  

Research on Trust Mechanism of Virtual Enterprise Based on Service Science

作　　者：包国宪[1] 张晓兰[1] 

机构地区：[1]兰州大学管理学院,兰州730000

出　　处：《商业研究》2011年第2期107-111,共5页Commercial Research

摘　　要：在服务科学视角下,以服务系统为基础,进行虚拟企业信任机制研究不仅符合服务经济的要求,也为虚拟企业形成良好信任关系提供了指导。在梳理了服务科学、服务系统和虚拟企业信任问题相关文献的基础上,本文从服务系统的ISPAR模型出发,分析了虚拟企业信任关系的影响因素,进而构建了基于服务科学的虚拟企业信任关系的"金字塔"模型,并提出了相应的构建策略。From the perceive of service science and based on the service system,research on trusting mechanism of virtual enterprises not only is corresponding with the service economy,but also provides guidance to a mutual trust among members of companies.After a summarization of relevant documents on the scientific service,the service system and the trusting relationship in virtual enterprise,this paper analyses the factors which may affect the trusting relationship in virtual enterprises through the ISPAR model of service system,then it builds a trust relationship ＂pyramid＂ model of virtual enterprise based on the service science,at last it puts forward the corresponding construction strategies.

关 键 词：服务科学 服务系统 虚拟企业 “金字塔”模型 信任机制 

分 类 号：F270[经济管理—企业管理]