知识型员工工作压力的作用机制探索——以自我效能感为缓冲变量  

Research on work Stress Mechanism:the Role of Self-efficacy

作　　者：杨文圣[1] 孙岩[2] 

机构地区：[1]上海交通大学心理咨询中心,200240 [2]上海交通大学学生处

出　　处：《上海管理科学》2011年第1期60-65,共6页Shanghai Management Science

摘　　要：本文通过问卷调研对在华的357位知识型员工的工作压力源、一般自我效能感、身心健康和工作满意度进行了探索性实证研究。通过多元回归分析发现,不同的工作压力源对员工的个人绩效影响不同,自我效能感在其中的作用也不同。具体为:(1)工作自主性对被试的中枢神经系统紧张状况、总体工作满意度以及薪酬满意度等具有显著的影响,自我效能感对于工作自主性和中枢神经系统紧张的关系有显著的负缓冲作用效果;(2)角色压力仅对总体工作满意度有显著影响,自我效能感积极缓冲着角色压力与被试中枢神经系统紧张状况之间的关系;(3)工作负荷对被试的中枢神经系统紧张状况以及总体工作满意度具有显著影响,自我效能感积极缓冲着角色压力与被试中枢神经系统紧张状况之间的关系;(4)工作决策压力对心理紧张和薪酬满意度具有显著影响,自我效能感在其中没有显著作用。The role of general self-efficacy（GSE）, an individual difference variable, in occupational stress research is seldom discussed in Chinese societies. A total of 357 knowledge-based employees completed a battery of structured questionnaires. The results of the study indicates that different organizational stressor affected health as well as job satisfaction differently. The details is as follows. （1） Work autonomy was positively related to nervous system strain and general job satisfaction as well as salary satisfaction, self-efficacy . Related to the moderating effects of GSE on the work autonomy stressor-strain relationship, only a significant moderating effect was found in predicting nervous system strain ; （2） Role stressor was negatively related to general job satisfaction . GSE moderated the relationship of role stressor and nervous system strain significantly. （3） Work load was negatively related to nervous system strain and gen eral job satisfaction significantly, but GSE only moderated the relationship of work load and nervous system strain significantly. （4） Decision-making was negatively related to psychological strain and salary satisfaction. GSE did not work.

关 键 词：知识型员工 工作压力 自我效能感 

分 类 号：C96[经济管理—人力资源管理]