强制调解:消费纠纷解决的制度选择——基于实证视角的分析  

Compulsory Mediation :Institutional Choice for the Settlement of Consumer Disputes——From the perspective of the empirical research

作　　者：孔令章[1] 

机构地区：[1]华北电力大学法政系,河北保定071003

出　　处：《河北法学》2010年第9期55-62,共8页Hebei Law Science

基　　金：最高人民法院重点司法改革研究课题:<多元纠纷解决机制改革项目问卷调查研究报告>(SFGG08-1)阶段研究成果;华北电力大学"中央高校基本科研业务费项目"(09MR50)资助

摘　　要：在国家制度为消费纠纷所提供的多元化解决机制中,实证调查表明消费者协会的调解发挥着解纷的重要作用并在消费者的解纷选择中具有优位性。基于消费者对消费者协会调解的需求、使用,以及满意度的经验性评估,为了提升消费者协会的解纷效能,应当建立强调程序合作的程序强制调解制度。The empirical study of this paper indicates that the consumers＇ association mediation plays an increasingly important role in the settlement of consumer disputes and remains high priority in muhiple dispute-settling mechanisms. From the perspective of the empirical researches on the demands, choice and the degree of satisfaction, we should establish compulsory mediation which emphasizes the mediation cooperation of parties to promote the effectiveness of the eonsumers＇assoeiation mediation.

关 键 词：消费纠纷 强制调解 任意调解 实证分析 

分 类 号：DF714[政治法律—诉讼法学]