影响ERP成功应用的关键因素因果模型——上线后的视角  

A Causation Model of the Key Factors that Impact on the Success of the Application of ERP

作　　者：白海青[1] 毛基业[1] 

机构地区：[1]中国人民大学商学院

出　　处：《管理世界》2011年第3期102-111,188,共10页Journal of Management World

基　　金：国家杰出青年科学基金资助(项目编号:70888001)

摘　　要：以往研究识别了大量的ERP实施关键成功因素,但对上线后的应用关注较少,对关键成功因素之间的关系研究就更少。本文采用ERP系统上线后的视角,通过一个两阶段定性研究探索并构建影响ERP成功应用的关键因素因果模型。第一阶段以已发表的文章为数据源,采用内容分析方法得出48个关键因素;第二阶段进行了两轮焦点小组研究,借鉴软系统方法论归纳出以ERP成功应用、数据质量、持续使用、系统质量、系统—业务对接、维护和支持等6个二阶概念为核心的因果关系模型,并具体化了每个概念的组成。Whereas studies in the past identified numerous key factors of successes in the implementation of enterprise resource planning(ERP) systems,less attention has been paid to the application of these factors after rollout,and still less researches have been made in the study on the relationship between the fundamental elements of success.Based on the use of ERP after rollout,we have,in this article,by a two-stage qualitative research,explored and constructed a causality model of the essential factors the impact on the successful appliance of ERP.At the first stage,we have,taking the published articles as the source of data and using the method of contents analysis,identified 48 critical key factors;at the second stage,we have conducted two rounds of focus group study and used,for reference,the soft systems methodology to construct a causal model that takes as the core the six second-order concepts consisting of the successful usage of ERP,the quality of data,the sustained use,the system quality,the IS-business alignment,and the maintenance plus support.In addition,we have specified the composition of each concept.

关 键 词：ERP系统 关键成功因素 软系统方法论 因果模型 

分 类 号：F270.7[经济管理—企业管理]