从心理视角探讨医疗服务中的医患间有效沟通  

Effective Doctor-Patient Communication in Medical Service from Psychological Perspective

作　　者：于丽玲[1] 吕兆丰[2] 王晓燕[1] 鲁杨[1] 吴利纳[1] 

机构地区：[1]首都医科大学卫生管理与教育学院,首都卫生管理与政策研究基地,北京市100069 [2]首都医科大学

出　　处：《中国全科医学》2011年第16期1870-1872,共3页Chinese General Practice

基　　金：北京市科委软科学课题《围绕构建和谐医患关系的医院细节文化建设问题研究》(Z000608100007125)

摘　　要：在诊疗过程中医务人员所使用的语言与身姿语,对于实现有效的医患沟通具有重要的影响。而其中,医务人员的表情和目光注视则是最为重要的非言语沟通方式。本研究在分析医患双方对沟通要素的认知和行为评价上所存在差异的基础上,提出通过培养医务人员的医学心理知识与技能,提高医务人员的态度与行为的一致性的建议,以期从医方角度对于改善和建立良好医患关系提供探索性思路。The usage of language and body language by medical staff in their medical service has important implications to realize an effective communication between doctor and patient.And the expression and eye contact are the most important way of nonverbal communication.Based on the analysis of difference between the medical staff and the patient in evaluation of their cognitions and behaviors about essential factors of communication,in this study we put forward an explorative way,from the standpoint of medical staff,to establish or improve a good doctor-patient relationship by training the medical staff on medical psychological knowledge and skills so as to improve their consistency of attitude and behavior.

关 键 词：医患沟通 心理学因素 对策 医院细节文化 

分 类 号：R19[医药卫生—卫生事业管理]