服务理念在成人高教管理中缺失的原因及对策  

Causes and Countermeasures of the Lack of Service Philosophy in Adult Higher Education

作　　者：康和平[1] 邓文勇[2] 

机构地区：[1]河北大学成人教育学院学报,河北保定071002 [2]广西师范大学成人教育学院,广西桂林541004

出　　处：《成人教育》2011年第8期46-48,共3页Adult Education

基　　金：全国教育科学规划教育部重点课题<基于专业化的我国成人教育管理者培训研究>的研究成果;项目编号为GKA10300

摘　　要：在成人高教管理中,服务质量已成为社会、家长和成人学员评价成人高教管理效度的重要标准。然而,在成人高教管理中还普遍存在着服务理念缺失的现象。因此,探析服务理念在成人高教管理中缺失的原因及对策,是提高成人高教管理效度的需要,也将对提高成人高等教育质量和竞争力具有重要的现实意义。Service quality has been considered by society as a vital measure of the valuation of the aduh higher education management. Nevertheless, there does generally exist the phenomenon of the lack of service philosophy. It is necessary to study the causes and countermeasures of the lack of service philosophy in adult higher education in order that we could improve the validity of the a-dult higher education management. Meanwhile, the study has the important practical significance of improving the quality and competition of the adult higher education.

关 键 词：服务理念 成人高教管理 服务者 顾客 缺失原因 

分 类 号：G724[文化科学—成人教育学]