生产效率为中介的制造企业内服务与绩效关系研究  

Research on the Relationship between Service and Performance in Manufacturing Enterprises——Production Efficiency as an Intermediary

作　　者：裴学亮[1] 田也壮[1] 满小莉[1] 

机构地区：[1]哈尔滨工业大学管理学院,黑龙江哈尔滨150001

出　　处：《上海管理科学》2012年第1期47-52,共6页Shanghai Management Science

基　　金：国家自然科学基金项目:基于企业资源理论的制造能力模型及内部作用机理(编号:70872026);面向服务型制造的企业服务与制造能力共生模式及资源配置(编号:71002060);高等学校博士学科点专项科研基金资助项目"全球制造网络框架下中国制造企业出路研究"(课题编号20102302110058)

摘　　要：由于制造企业对于企业内部服务功能的日益重视,制造企业内服务越来越成为使制造企业获得持续的竞争优势从而促进企业绩效的重要部分。从制造企业内服务的概念入手,通过文献将制造企业内服务分为信息处理、制造过程控制、会计核算和产品质量保障四个部分,并分析了制造企业内服务通过生产效率这个中介变量来提升企业绩效的作用过程,据此提出了理论模型。实证结果显示:(1)制造企业内服务各要素与企业绩效存在着部分的正相关的关系;(2)生产效率在制造企业内服务部分指标与企业绩效之间存在着显著的中介效应。As the manufacturing enterprises increas- ingly pay attention to internal service functions, the internal service of manufacturing enterprise can be regarded as an im- portant part to achieve sustainable competitive advantage and increasingly promote enterprise performance for manufactur- ers. This paper starts with the concept of the manufacturing internal service which is divided into information processing, manufacturing process control, accounting and product qual- ity assurance by literature, and analyses that the internal service of manufacturing enterprise is improved enterprise performance by operational productivity which is regard as mediate variable, wherefore proposed the theoretical model. The results are： （1） various factors of the manufacturing in- ternal service have partly positive relationship with enterprise performance; （2） operational productivity have partly signif icant mediating effect on the internal service of manufactur- ing enterprise and enterprise performance.

关 键 词：制造战略 内服务 中介效应 生产效率 企业绩效 

分 类 号：F273[经济管理—企业管理]