IT外包中软技能对关系质量和外包绩效的影响研究  

Impacts of Soft Skills on Relationship Quality and Performance in IT Outsourcing

作　　者：曹卓琳 杜荣[1] 

机构地区：[1]西安电子科技大学经济与管理学院,陕西西安710071

出　　处：《西安电子科技大学学报（社会科学版）》2012年第1期30-35,共6页Journal of Xidian University：Social Science Edition

基　　金：国家自然科学基金项目(70871096);教育部人文社会科学研究规划基金项目(09YJA630126)资助

摘　　要：提出软技能对关系质量和外包绩效的影响模型,利用在西安软件园进行问卷调查收集的相关数据,运用SPSS17.0进行了统计分析,实证研究结果表明:软技能和关系质量都能够影响IT外包的绩效;但是,当关系质量存在时它能够在软技能对外包绩效的影响中起到中介作用。We propose a model about the impacts of soft skills on relationship quality and outsourcing performance, use the data collected from the questionnaire survey that is conducted in Xi＇an Software Park, and make a statistical analysis with the help of SPSS 17.0. The results of this empirical research show that both soft skills and relationship quality can affect IT outsourcing performance; however, relationship quality plays a mediate role in the association between soft skills and outsourcing performance.

关 键 词：IT外包 软技能 关系质量 外包绩效 

分 类 号：F490.6[经济管理—产业经济]