对影响病人满意度相关因素的医学伦理思考  

The Medical Ethics Suggestion about the Factors of Patient's Satisfaction

作　　者：陈树彤[1,2] 冼利青[3] 

机构地区：[1]中山大学公共卫生学院,广东广州510275 [2]深圳市葵涌人民医院,广东深圳518119 [3]中山大学高等教育研究所,广东广州510275

出　　处：《医学与哲学（A）》2012年第5期25-27,41,共4页Medicine & Philosophy:Humanistic & Social Medicine Edition

摘　　要：设计调查问卷对深圳某基层医院实施病人满意度调查及相关因素的医学伦理分析。结果显示病人满意度不高,门急诊病人的总满意度明显低于住院病人;病人对服务态度、就医环境和诊疗费用等都较不满意。其中医院未能遵循及时、准确、有效、择优和自主原则是主要影响因素。To analyze the factors which influenced the patients＇ satisfaction from the opinion of medical ethics, a question- naire for the District of Shenzhen was designed to conduct satisfaction survey for the patients who got the medical service in the primary hospital. The results showed that the scores were not high, in which the outpatients＇ and emergency patients＇ satisfaction were significantly lower than the inpatients＇ satisfaction. Patients are not satisfied with the service attitude, medical environment and the medical costs. In conclusion, the most important factors which influenced the patients＇ satis- faction are the hospital could not represent the principles of in-time, accurate, effective, selective and own--determined.

关 键 词：病人满意度 医学伦理 问卷调查 

分 类 号：R-05[医药卫生]