“组织间公民行为”及其发生机制:关系契约与心理契约的共同作用  

Inter-Organizational Citizenship Behavior and its Occurrence Mechanism:From the viewpoints of Relational contracts and Psychological Contracts

作　　者：翟森竞[1] 黄沛[2] 高维和[3] 

机构地区：[1]上海交通大学安泰经济与管理学院,上海200052 [2]复旦大学管理学院,上海200433 [3]上海财经大学国际工商管理学院,上海200423

出　　处：《上海管理科学》2012年第3期80-84,共5页Shanghai Management Science

基　　金：国家自然科学基金青年项目"市场互入与渠道互依下的营销策略协同研究"(批准号71002031)

摘　　要：本文对"组织公民行为"的内涵进行了剖析,将"公民行为"概念从个体层面扩展到了组织层面,提出用"组织间公民行为"来表达组织在长期交换中的一些特定行为,并梳理出了它的5个代表性维度。本文同时结合关系契约和心理契约理论,构建出了一个组织间公民行为的发生机制;其中,将心理契约引入该机制中,更是提出了一个新的分析视角,完善了现有的组织间关系研究范式。本文进而以3个具体例子对该机制进行了阐述,为组织进行关系管理提出了建议,为未来的研究指明了方向。The connotation of ＂Organizational Citizenship Behavior＂ is elaborated and the notion of Citizenship Behavior is suggested suitable for the inter-organizational relationship. A term Inter-Organizational Citizenship Behavior is coined to capture organizational exchange behaviors, whose 5 specific dimensions are then identified. Based on theories of relational contracts and psychological contracts, a mechanism through which inter-organizational citizenship behavior occurs is built, and it is argued that the introduction of psychological contracts not only brings a new angle to the study of inter-organizational relationships, but would lead to a paradigm shift in this area of inquiry. Three examples are exhibited to substantiate the mechanism, followed by a proposition of related managerial implications as well as future research directions.

关 键 词：组织间公民行为 心理契约 关系契约规范 关系嵌入 公平 

分 类 号：F270[经济管理—企业管理]