基层公务员的情绪劳动、组织公正和工作压力的关系研究——以上海市若干行政区为例  

Relation between Emotional Labor,Organizational justice and Job Stress:Examples from Several Districts in Shanghai

作　　者：吕晓俊[1] 徐向茹[1] 孙亦沁[1] 

机构地区：[1]上海交通大学国际与公共事务学院

出　　处：《管理学报》2012年第10期1464-1469,共6页Chinese Journal of Management

基　　金：国家社会科学基金资助项目(08CSH027)

摘　　要：通过对上海市3个行政区内7家单位的214名基层公务员进行取样调查,探讨了情绪劳动策略、组织公正和工作压力之间的关系。相关分析及多元回归分析结果表明:情绪劳动的表层动作策略与工作压力有显著正相关;深层动作和自主调节策略与工作压力成显著负相关;组织公正在表层动作/深层动作策略和工作压力之间起到显著的调节作用。In this paper, 214 employees in 7 organizations from three districts of Shanghai are sampled. Most of the participants are from public sectors with a mean tenure of 3.8 years. Correlation analysis and moderated multiple regression are employed to analyze the data. Results show that： （1） surface acting of emotional labor is positively related with job stress; （2）deep acting and automatic regulation strategies are negatively related with job stress; （3） organizational justice significantly moderate the relationships between surface acting/deep acting and job stress. The result of this study is valuable for human resource management in service-oriented government.

关 键 词：情绪劳动 表层动作 深层动作 组织公正 工作压力 

分 类 号：C93[经济管理—管理学]