医学科研物资售后服务对保障能力的影响  

Influence of after-sale service for medical sci-tech materials on support capacity

作　　者：刘剑[1] 梁显刚[1] 袁征[1] 谭大维[1] 

机构地区：[1]军事医学科学院科技部,北京100850

出　　处：《中国医学装备》2012年第11期75-76,共2页China Medical Equipment

摘　　要：目的:在医学科研工作中,科研人员对医学科研物资售后服务的依赖和要求越来越高,售后服务工作的质量直接影响着科研工作的进展,也直接体现科研保障队伍的水平和能力。方法:通过树立全局观念,发扬团队精神,不断学习创新,提高服务质量和效率,在技术支持、保修服务、维修服务和索赔等方面为科研做出诸多努力。结果:通过对科研物资在不同阶段的售后服务,每年挽回经济损失达100万余元。结论:做好医学科研物资售后服务工作无固定模式,最大程度让科研人员满意则是最佳方式。售后服务的过程是经验积累、提高技能、增长才干的过程。Objective：In medical researches,the technicians have an increasing demand on post-sale service.The quality of the post-sale service directly affects the quality of scientific research progress and reflects the level and ability of the sci-tech ensuring tem.Methods：By establishing a global concept,developing team spirit,continuous learning and innovation,improving the quality and efficiency of services,technical support,warranty service,repair service and claims for all scientific research efforts,we can give strong support.Results：Through post-sale service in different stages,we had saved more than 1 million yuan each year.Conclusion：For the post-sale service,there is no fixed pattern.The maximal degree of satisfaction of the researchers is our goal.The process of the post-sale service is a process of experience accumulation,skill improvement and ability enhancement.

关 键 词：售后服务 保障能力 竞争力 团队精神 

分 类 号：R-3[医药卫生]