图书馆FAQ知识整合的风险与防范  

The Risk and Control of Knowledge Integration in Library FAQ Services

作　　者：袁红军[1] 

机构地区：[1]郑州师范学院图书馆副研究馆

出　　处：《图书馆学研究》2013年第3期84-87,共4页Research on Library Science

基　　金：2011年度河南省哲学社会科学规划项目“河南省高校图书馆信息咨询服务效率研究”(项目编号:2011FZH009)成果之一

摘　　要：图书馆FAQ服务方兴未艾,然而FAQ知识整合过程中存在着潜在的风险。文章在分析FAQ服务及其知识整合概念的基础上,详细分析图书馆FAQ服务中知识整合的风险如读者选择、新技术运用、读者需求的过度依赖、读者文档流失、归类与过滤错误等诸多风险,相应地提出从加强FAQ知识整合的风险过程管理,FAQ知识整合专有技术的泄密防范及知识产权分割,规范读者的知识产权信息使用行为及减少对读者知识的过度依赖,实施读者的分类管理及建立文档管理制度四方面强化风险的防范与控制,以实现FAQ知识整合效益最大化。FAQ services of library are in the ascendant, but potential risks exist in the knowledge integration. Based on the analysis of the concept of FAQ services as well as the knowledge integration, the paper discusses the risks in knowledge integration, including users＇ choice, the use of new technology, over dependence on users＇ needs, the toss of users＇ documents, classifying and filtering errors and so on. And based on this, the author proposes that the risk prevention and control should be strengthened from the aspects of strengthening the risk process management in knowledge integration, avoiding the leak of proprietary technology, distinguishing intellectual property division, controlling the users behaviors in using intellectual property information, and .reducing the over dependence on users, and conducting classification management and establishing document management system, aiming at maximizing the benefits of FAQ knowledge integration.

关 键 词：图书馆 FAQ服务 知识整合 风险与防范 

分 类 号：G252[文化科学—图书馆学]