基于桌面云的客服系统网络构架  

Call Center's Network Structure Based on Desktop Cloud

作　　者：冯星华[1] 李艳慧[2] 

机构地区：[1]中国联合网络通信有限公司上海分公司,上海200434 [2]宣化科技职业学院信息技术系,张家口075100

出　　处：《互联网天地》2013年第2期17-20,共4页China Internet

摘　　要：针对目前企业呼叫中心广泛应用,云计算逐渐普及的现状,提出了基于桌面云的客服系统网络架构,着重介绍了云计算在客服系统中的运用及典型的组网方式。桌面云在上海客服系统中应用实例表明,对于提高建设速度和减少投资有一定作用,但也存在某些问题亟需解决。In the enterprise, call center is widely used and cloud computing is becoming more and more popular. The call center based on desktop cloud will continue to appear. The networking is introduced and some problems of cloud computing existing in the current system are raised. The network used in China Unicorn show that it can help improve the construction speed and reduce costs.

关 键 词：呼叫中心 桌面云 客服系统网络构架 

分 类 号：TN99[电子电信—信号与信息处理] TP3[电子电信—信息与通信工程]