幼儿教师情绪劳动策略与情绪耗竭的关系:心理资本的调节作用  

Emotional Labor Strategy and Emotional Exhaustion: The Moderating of Psychological Capital

作　　者：孙阳[1,2] 张向葵[1] 

机构地区：[1]东北师范大学教育学部心理学院,长春130024 [2]吉林农业大学应用心理学系,长春130118

出　　处：《中国临床心理学杂志》2013年第2期256-259,262,共5页Chinese Journal of Clinical Psychology

基　　金：教育部人文社会科学研究规划基金项目(08JAXLX002);吉林省教育科学"十二五"规划重点项目(ZZ1107)资助

摘　　要：目的:探索幼儿教师情绪劳动策略与情绪耗竭的关系,检验心理资本对两者关系的调节作用。方法:采用情绪劳动策略量表、职业倦怠量表中情绪耗竭分量表和本土心理资本量表对253名幼儿教师进行集体施测。结果:①情绪耗竭与自然行为、深层行为、事务型心理资本和人际型心理资本呈显著负相关,与表层行为呈显著正相关。②高人际型心理资本组中,幼儿教师的深层行为能显著预测情绪耗竭。③低人际型心理资本组中,幼儿教师的表层行为能显著预测情绪耗竭。结论:幼儿教师情绪劳动策略与情绪耗竭关系密切;人际型心理资本在深层行为与情绪耗竭、表层行为与情绪耗竭关系中起显著的调节作用。Objecetive： To investigate the relationship between the emotional labor strategy and emotional exhaustion of preschool teachers,and to examine the moderating roles of psychological capital in this link.Methods： The Emotional Labor Strategy、Emotional Exhaustion Subscale from Maslach Burnout Inventory-General Survey and Indigenous Scale of Psychological Capital were used to investigate 253 Preschool teachers.Results： ①Emotional exhaustion scores were significantly negatively correlated with expression of natural emotion,deep acting,task-oriented psychological capital（TOPC） and guanxi-oriented psychological capital（GOPC）,while they were significantly positively correlated with surface acting.②Preschool teachers with high GOPC reported sharp decreases in emotional exhaustion as deep acting increased,while low GOPC individuals reported slightly decreased emotional exhaustion with increased deep acting.③Preschool teachers with low GOPC reported sharp increases in emotional exhaustion as surface acting increased,while high GOPC individuals reported only slightly increased emotional exhaustion with increased surface acting.Conclusion： The emotional labor strategy is closely related to emotional exhaustion.GOPC is served to moderate the association between deep acting（or surface acting） and emotional exhaustion.

关 键 词：情绪劳动策略 情绪耗竭 心理资本 幼儿教师 

分 类 号：R395.6[哲学宗教—心理学]