高职高专院校中呼叫中心专业实训课程内容的研究  

Call center professional training in vocational college course content

作　　者：田铁刚[1] 郭维威 

机构地区：[1]鸡西大学 电气与信息工程系,黑龙江鸡西158100

出　　处：《湖南农机（学术版）》2013年第3期203-203,205,共2页Hunnan Agricultural Machinery

摘　　要：呼叫中心的实训是呼叫专业人才培养的重要组成部分,是对学生进行呼叫职业技术应用能力训练的教学过程。实训的最终目的是全面提高学生的职业素质,最终达到学生满意就业、企业满意用人的目的。针对对呼叫中心专业的学生进行实训,文章就以下方面进行研究。Call center training is call professional talent training is an important part of, is a call for vocational and technical application ability training for students of teaching process. Training, enhance the professional quality of students is the ultimate goal, ultimately achieve the purpose of students satisfied with employment, enterprise, satisfaction of choose and employ persons. For students of call center in the practice, the article will study the following aspects.

关 键 词：呼叫中心专业 实训课程 客户服务代表 运营管理 

分 类 号：G712[文化科学—职业技术教育学]