餐厅管理中的情感管理  

Application of Emotion Management in Restaurants

作　　者：严辉华[1] 

机构地区：[1]广州城市职业学院,广东广州510405

出　　处：《四川烹饪高等专科学校学报》2013年第5期31-33,共3页

摘　　要：情感管理是以人为本管理理念的具体应用,充分体现为对人的尊重、理解和关心,在餐厅实施情感管理有利于营造快乐工作的氛围,增强员工的归属感和忠诚感,减少员工流失率。文章阐述了在餐厅管理中实施情感管理的必要性和意义,并提出了实施情感管理的具体措施和方法。As a specific application of people-oriented management concept, emotion management represents re-spect, understanding and care for people. With so many employees in a restaurant, emotion management is con-ducive to creating a happy working atmosphere, enhancing staffs sense of belonging and loyalty, and reducing staff loss rate. This paper expounds the necessity and significance of emotion management in restaurant manage-ment, and puts forward specific measures and methods of emotion management.

关 键 词：餐厅 情感管理 以人为本 

分 类 号：F719.3[经济管理—产业经济]