制造商-客户关系对制造商服务化进程的影响:基于资源依赖理论  

The Impacts of Manufacturer- User Relationship on Manufacturer Servicesation Process: A Perspective of Resource Dependence Theory

作　　者：李靖华[1] 朱文娟[1] 毛俊杰[1] 

机构地区：[1]浙江工商大学技术与服务管理研究中心,杭州310018

出　　处：《商业研究》2013年第10期88-95,共8页Commercial Research

基　　金：国家自然科学基金资助项目"新服务开发前后台知识转移机制及其管理策略研究:知识密集型服务业案例";项目编号:70972136;浙江工商大学研究生科技创新重点项目"基于动态能力的制造-服务集成解决方案提供商成长路径研究";项目编号:1010XJ1512002

摘　　要：在制造商服务化进程日趋加剧的背景下,集成解决方案提供商的成长却面临着制造商-客户关系资源依赖的现实瓶颈。基于国内外集成解决方案、资源依赖理论两方案的研究成果,本文提出基于制造商-客户关系资源依赖的制造商服务化进程影响机制模型及其假设。一是从组织外部视角研究制造商服务创新问题,二是应用资源依赖理论解释趋于纯市场关系的组织行为。这为更好地解释我国制造商服务化进程中的现实问题提供了独特的思路,也为后续的定量研究奠定了理论基础。The manufacturer servicesation process has aggravated more and more. However, integrated solution provider＇s growth faces a bottleneck of heavy dependence on manufacturer - user relationship resource. In this paper, based on the literature of integrated solutions and resource dependence theory, we presented the influence mechanism model of manufacturer servicesation process and its assumptions based on manufacturer - user relationship resource dependence. By this way, we focus on the service innovation of manufacturing outside the firm, and we interpret the market exchange action by resource dependence theory. Therefore, this provides a new train of thoughts to study real problem of manufacturer servicesation process in China, and lays a theoretical foundation for subsequent quantitative research.

关 键 词：集成解决方案 客户关系 资源依赖理论 制造商服务化 

分 类 号：F124.3[经济管理—世界经济] C939[经济管理—管理学]