基于数字语音卡的呼叫中心系统的设计与实现  

Design and implementation of call center system based on digital voice card

作　　者：芮跃峰[1] 

机构地区：[1]郑州航空工业管理学院实验室管理处,河南郑州450046

出　　处：《郑州轻工业学院学报（自然科学版）》2013年第5期62-65,共4页Journal of Zhengzhou University of Light Industry:Natural Science

摘　　要：为了解决当前呼叫中心系统成本高和开发周期长的问题,设计了一种基于数字语音卡的呼叫中心系统.该系统基于计算机电话集成技术,以Microsoft.NET为平台,SQL Server 2005为后台数据库,C#语言为开发工具,采用.NET三层架构设计.实验结果表明,该系统具有良好的扩展性,缩短了开发周期、节约了开发成本.In order to solve the high cost and long development cycle of the surrent call center system,a general framework call center system using digital voice card was designed. The system based on the computer telephone integration（ CTI） technology,taking Microsoft. NET as the platform,SQL Server 2005 as the background database,C# language as a development tool,and using the three layer structure of. NET.The experimental results showed that the system,with its good scalability,shorten development cycle and reduce development cost.

关 键 词：数字语音卡 呼叫中心 计算机电话集成 NET三层架构 

分 类 号：TP39[自动化与计算机技术—计算机应用技术]