企业内部人际信任对组织公民行为影响的实证研究——以工作年限为调节变量  

An Empirical Study of the Relationship Between Interpersonal Trust and Organizational Citizenship Behavior:Moderating Effect of Working Experience

作　　者：陈佳琪[1] 陈忠卫[1] 

机构地区：[1]安徽财经大学,安徽蚌埠233030

出　　处：《西安财经学院学报》2014年第2期85-91,共7页Journal of Xi’an University of Finance & Economics

基　　金：国家社会科学基金(12BGL058);教育部人文社科规划课题(10YJA630017);安徽财经大学研究生创新基金(ACYC2012042)

摘　　要：文章将人际信任分成认知型信任和情感型信任两个维度,组织公民行为分成指向个体的组织公民行为和指向组织的组织公民行为两个维度,以200份企业人际信任调查问卷的数据为样本,实证研究发现:认知型信任和情感型信任均与组织公民行为显著正相关,并且情感型信任比认知型信任对指向个体的组织公民行为具有更高的正向作用,认知型信任比情感型信任对指向组织的组织公民行为具有更高的正向作用。同时,利用层次回归的方法表明,工作年限对认知型信任和指向个体的组织公民行为以及指向组织的组织公民行为调节作用显著,而对情感型信任和指向个体的组织公民行为以及指向组织的组织公民行为调节作用则无显著影响。Based on 200 valid questionnaires as the sample data ,interpersonal trust was divided into cogni-tive trust and affected trust ,organizational citizenship behavior was divided into the individual citizen be-havior and organization citizenship behavior ,empirical studies found that cognitive trust （affective trust ） and organizational citizenship behavior have significant positive correlation , and the affective trust for pointing to the individual citizen behavior has a higher positive effect than the cognitive trust ,the cognitive trust for pointing to organization citizenship behavior has a higher positive effect than the affective trust . Meanwhile ,the result of hierarchical regression shows that work experience has a significant moderating effect on cognitive trust and pointing to the individual citizen behavior （pointing to organization citizenship behavior ） ,w hile it has no significant moderating effect on emotional trust and pointing to the individual cit-izen behavior pointing to organization citizenship behavior .

关 键 词：人际信任 情感型信任 认知型信任 组织公民行为 

分 类 号：F272[经济管理—企业管理]