军队文职人员护士职业倦怠与工作满意度现状及其相关性  

Current Status and Its Correlationship Between Occupation Burnout and Job Satisfaction of Army Civilian Nurses

作　　者：胡可纯[1] 张玉珍[1] 王玉军[2] 汪艳霞[3] 姜银萍[4] 

机构地区：[1] 解放军空军总医院肿瘤内科,北京100142 [2] 解放军空军总医院干部病房 [3] 北京航空医学研究所附属医院五官科,北京100089 [4] 解放军第307医院妇科门诊,北京100071

出　　处：《解放军护理杂志》2014年第6期13-15,共3页Nursing Journal of Chinese People's Liberation Army

摘　　要：目的调查研究军队文职人员护士职业倦怠与工作满意度现状,分析其相关性,以期为促进文职护理人才队伍健康、稳定发展提供理论依据。方法 2012年9-10月,便利抽样法选取在某大学参加培训的83名军队文职人员护士为调查对象,采用一般情况调查表、护士职业倦怠调查表(nursing burnoutscale,NBS)和护士工作满意度量表进行调查。结果军队文职人员护士总体工作满意度得分为(3.08±0.35)分,其中与同事关系满意度最高,对工资与福利满意度最低;护士职业倦怠得分偏高,情绪疲惫、人格解体及个人成就感降低3个维度中情绪疲惫得分最高。工作满意度与人际关系紧张、角色模糊、把复杂的工作视为对个人能力的一种挑战、产生更换职业的想法呈负相关,与认为护理工作是一项有意义的工作呈正相关。结论军队文职人员护士及其管理者都应重视职业倦怠的预防及改善,采取切实可行的措施降低职业倦怠,提高工作满意度,以稳定护理队伍、促进护理质量的提高。Objective To investigate the correlation betw een the occupation burnout and job satisfaction of civilian nurses in military healthcare system ,and to provide a theoretical basis for promoting healthy and stable develop-ment of the nursing staff .Methods By convenience sampling ,83 non-commissioned civilian nurses were selected , and they were investigated and assessed by general condition questionnaire ,nursing burnout scale and job satisfac-tion scale .Results The civilian nurses job satisfaction score was（3 .08 ± 0 .35） ,of which the highest satisfaction was the relationship with co-workers ,and the lowest was wages and welfare .Nurse occupation burnout scores high and emotional exhaustion scores higher than depersonalization and reduced personal accomplishment .Job satisfac-tion and interpersonal relations ,role ambiguity ,work complexity as a challenge ,inclination to change occupation were negatively correlated ,while job statisfaction and the perception of the nursing work as a meaningful task was positively correlated .Conclusion Non-active civilian nurses and their managers should pay attention to the preven-tion and improvement of occupation burnout .They should take practical measures to reduce the occupation burnout and improve job satisfaction to stabilize the nursing team and also to improve the quality of nursing .

关 键 词：军队文职人员 护士 职业倦怠 工作满意度 

分 类 号：R197.323[医药卫生—卫生事业管理]