IT运维外包中外派人员组织归属感的影响因素研究——基于心理契约理论的多案例研究  

Study on the Factors Influencing Expatriates' Organizational Commitment in IT Operation and Maintenance Outsourcing:A Multi-case Study Based on the Psychological Contract Theory

作　　者：杨波[1] 唐恒毅 金子迦 

机构地区：[1]中国人民大学信息学院,北京100872 [2]太极计算机股份有限公司,北京100083

出　　处：《管理案例研究与评论》2014年第1期58-69,共12页Journal of Management Case Studies

基　　金：国家自然科学基金项目(71072147)

摘　　要：现在越来越多的客户将其部分或全部的IT运维工作交给外部的专业服务提供商。IT外派人员长期在客户的现场提供服务,这也导致了外派人员对母公司缺乏组织归属感。本文选择了四个涉及IT外派人员的IT运维外包项目进行案例研究,试图探寻影响外派人员对母公司组织归属感的影响因素。本文发现影响外派人员组织归属感的因素主要包括沟通、公平、员工关怀和稳定预期,但是在不同的心理契约情境下影响外派人员组织归属感的因素各不相同。Nowadays, more and more customers are outsourcing part or all of their IT operation and maintenance work to external professional service providers. IT expatriates usually provide long-term on-site service to customers, which often results in a lack of organizational commitment to their parent company. This paper conducted case studies of four IT operation and maintenanceoutsourcing projects that involved expatriates, attempting to investigate factors influencing expa- triates ~ organizational commitment to their parent company. It finds that the factors affecting ex- patriates~ organizational commitment are communication, fairness, employee care and stability expectation. However, the main factors which influence expatriates~ organizational commitment can vary in different contexts of psychological contracts.

关 键 词：外派人员 组织归属感 心理契约 IT运维外包 

分 类 号：F279.23[经济管理—企业管理]