企业信息门户生态性评价研究——基于汽车行业客户体验视角的分析  

Evaluation of the Ecology of the Enterprise Information Portal:Analysis Based on the Perspective of Customer Experience

作　　者：王晰巍[1] 杨梦晴 张文晓[1] 郭宇[1] 

机构地区：[1]吉林大学管理学院

出　　处：《图书情报工作》2014年第4期46-52,共7页Library and Information Service

基　　金：国家自然科学基金-青年基金"信息生态视角下中国低碳产业技术链的形成机理及发展路径研究"(项目编号:71203074);"吉林大学‘985工程’项目"研究成果之一

摘　　要：认为企业信息门户是企业整合信息资源与应用系统的平台,一个具有良好生态性的企业信息门户,可以将企业内部的"信息孤岛"实现有效集成,并对客户的个性化要求做出快速响应。结合企业信息门户和信息生态的相关理论,基于客户体验视角设计面向汽车企业外部信息门户生态性的评价指标,利用层次分析法给出权重,结合5个代表性的汽车行业外部EIP进行案例和实验分析,并对数据的最终结果进行讨论。The enterprise information portal（EIP） is a platform used by enterprises to integrate information resource and application systems. An EIP with good ecology can integrate the internal ＂information silos＂ effectively and make rap- id response to the customers＇ personalized requirements. This paper combining the related theories of the EIP and infor- mation ecology designed a set of evaluation index of the external EIP ecology in the auto companies based on the perspec- tive of the customer experience. This paper used Analytic Hierarchy Process （AHP） to give the weighs and made a case study and an experimental analysis of five representative external EIP of the auto companies. Finally it made a discussion through analysis of the results of the data. This research could be valuable and have guiding significance to the construction and evolution of the EIP.

关 键 词：企业信息门户 生态性 信息生态 评估 客户体验 

分 类 号：F270.7[经济管理—企业管理]