医患沟通障碍原因及对策探析  

Causes and Countermeasures for the Doctor- patient Communication Barriers

作　　者：赵华丽[1] 张丽芬[1] 钟悦[1] 尚颖[1] 周湘洁[1] 陈长[1] 

机构地区：[1]中国人民解放军总装备部后勤部航天城门诊部,北京100094

出　　处：《中国医学伦理学》2014年第2期288-289,共2页Chinese Medical Ethics

摘　　要：当前医患沟通不畅的主要表现有:医生事先沟通不充分,平时沟通随意性大,沟通欠具体、深入,事后沟通缺位,患者自身也有一定不足。造成这种现状的原因有:认识有误区,管理教育监督不力,服务责任意识弱化。因此,应该强化宣传教育,提高认识,不断增强医患沟通的自觉性;强化医德医风建设,重构医患诚信,夯实医患沟通的坚实基础;强化管理监督,建立健全制度,确保医患沟通规范、有序、透明;强化学习培训,注重人文技能的积累养成,增强医患沟通的有效性。The manifestations of current poor doctor -patient communication are： doctors have insufficient communication beforehand , randomness is big , communication is not detailed or in -depth , the patients also have certain shortcomings .The causes of this situation are： interests driven factors , lack of education supervision and management , service responsibility consciousness weakening .Therefore , should strengthen the propaganda and ed-ucation, raise awareness, constantly enhance the consciousness of doctor -patient communication; to strengthen the construction of medical ethics , to reconstruct the doctor -patient integrity , play up the solid foundation of doc-tor-patient communication;Strengthen supervision and management , establish and improve the system , to insure the good doctor-patient communication , orderly and transparent;reinforcement learning training , pay attention to the accumulation of human skills to develop and enhance the effectiveness of doctor -patient communication .

关 键 词：医患关系 医患沟通 医患诚信 医疗环境 

分 类 号：R-052[医药卫生]