从患者需求视角谈和谐医患关系的构建  

Construction of Harmonious Doctor-patient Relationship from the Perspective of Patient's Needs

作　　者：任丽明[1] 郑普生[2] 

机构地区：[1]广州医科大学附属肿瘤医院医务科,广东广州510095 [2]南方医科大学医院管理处,广东广州510515

出　　处：《中国医学伦理学》2014年第3期385-387,共3页Chinese Medical Ethics

摘　　要：患者在需求层次方面的满意与否是医疗投诉产生的一个重要因素,其包括生理需求、安全需求、爱与归属的需求、自尊需求和自我实现需求,建议在此基础上构建和谐医患关系从以下几点入手:完善基本服务设施,满足患者基本生理需求;实施有效管理,加强医疗环节质量控制;倡导人性化诊疗服务,提升人文关怀水平;以患者需求为出发点,加强医患沟通。The patients＇needs with satisfaction or not is an important factor to produce medical complaints. The needs include physiological needs, security needs, love and belonging, esteem and self -actualization needs. Suggestions for building a harmonious doctor -patient relationship should pay attention to the following points： improve the basic facilities, meet the basic physiological needs ; implement effective management, strengthen the quality of medical control ; advocate humanistic medical services, enhance the level of humanistic care ; take patientsJneeds as the starting point and strengthen the doctor - patient communication.

关 键 词：患者需求 医疗投诉 需求层次 医患关系 医患沟通 人文关怀 

分 类 号：R197.32[医药卫生—卫生事业管理]