企业业绩评价体系探讨  

On Enterprise Achievements Evaluation System

作　　者：朱云峰[1] 秦秋英[2] 

机构地区：[1]江苏理工大学财务处,江苏镇江212013 [2]江苏理工大学冶金学院,江苏镇江212004

出　　处：《江苏理工大学学报（社会科学版）》2001年第4期35-38,共4页Journal of Jiangsu University of Science and Technology(Social Sciences)

摘　　要：分析了传统的企业业绩评价体系的弊端 ,讨论了企业业绩评价体系的具体要求 ,认为企业业绩评价体系应从顾客满意度、业务能力指标、创新和提高、财务指标四个方面对企业的业绩进行全面的评价 。This paper analyzes the disadvantages of the traditional enterprise achievements evaluation system and discusses the specific demands for the new system. The new evaluation system holds the idea that a comprehensive evaluation needs four aspects: customers′ satisfaction degree, business ability indexes, innovations and improvements, and financial indexes. The author also designs specific targets for the four aspects.

关 键 词：企业业绩 评价体系 评价指标 业务能力 顾客满意度 创新 财务指标 

分 类 号：F272.5[经济管理—企业管理]