外部创新氛围对服务创新绩效的影响机制研究  

An empirical analysis of the influence mechanism of external innovation atmosphere on service innovation performance

作　　者：高孟立[1,2] 范钧[2] Gao Mengli;Fan Jun(School of Management,Zhejiang Shuren University,Hangzhou 310015,Zhejiang,China;School of Business Administration,Zhejiang Gongshang University,Hangzhou 310018,Zhejiang,China)

机构地区：[1]浙江树人大学管理学院,浙江杭州310015 [2]浙江工商大学工商管理学院,浙江杭州310018

出　　处：《科研管理》2018年第12期103-112,共10页Science Research Management

基　　金：浙江省哲学社会科学规划课题:"合作创新中互动对组织间关系的双刃效果及治理机制研究:价值共创与价值攫取"(18NDJC275YB;2017.09-2020.09);浙江省科技计划软科学重点基金项目:"浙江KIBS企业服务创新能力提升机理及对策研究:外部创新氛围视角"(2016C25040;2016.02-2018.06);国家社会科学基金项目:"知识共创视角下的顾客在线参与新服务开发研究"(14BGL197;2014.07-2017.07)

摘　　要：外部创新氛围对服务创新绩效有重要的影响,但对其具体的作用机理现有文献还未进行深入剖析。在对国内外文献梳理的基础上,探索性地构建了以双元学习能力为中介变量的外部创新氛围对服务创新绩效影响的概念模型,并基于212家知识密集型服务企业的实证研究发现:(1)政策氛围、竞争氛围和合作氛围均能对服务创新绩效产生积极的正向影响;(2)知识获取和知识利用对服务创新绩效均具有积极的正向影响;(3)追求知识获取与知识利用间的平衡则会对服务创新绩效产生负向影响;(4)知识获取在政策氛围、竞争氛围与服务创新绩效之间起到完全中介作用,而合作氛围对服务创新绩效的影响需要通过知识获取和知识利用的完全中介作用。External innovation atmosphere has an important impact on service innovation performance,but an in -depth exploration of its specific working mechanism still lacks.Based on relevant literature review from domestic and overseas,this paper presents an integrated framework for analyzing external innovation atmosphere,binary learning capacity and service innovation performanee.By conducting an empirical study of 212 sample KIBS enterprises,the results indicate that:(1)policy atmosphere, competitive atmosphere and eooperative atmosphere all have significant positive effects on service innovation performance;(2) knowledge acquisition and knowledge utilization both have significant positive effects on service innovation performance;(3)the interaetion between knowledge acquisition and knowledge utilization negatively affects service innovation performance;(4) knowledge acquisition plays a complete intermediary role between policy atmosphere,competitive atmosphere and service innovation performance,and the effect of cooperative atmosphere on service innovation performance requires the complete mediating effect of knowledge acquisition and knowledge utilization.

关 键 词：外部创新氛围 知识获取 知识利用 服务创新绩效 

分 类 号：F270.3[经济管理—企业管理]