“引智”学习、组织信任及企业技术能力提升——基于珠江钢琴1987-2012年的纵向案例研究  

“Intelligence Introduction”Learning,Organizational Trust and Technical Capacity Improvement:A Longitudinal Case Study on Pearl River Piano

作　　者：罗顺均[1] 

机构地区：[1]中山大学管理学院

出　　处：《管理学报》2014年第9期1265-1275,共11页Chinese Journal of Management

基　　金：国家自然科学基金资助项目(71172159);中山大学重大项目培育(文科);新兴;交叉学科资助计划项目(13wkjc04);广东省哲学社会科学"十一五"规划特别委托资助项目(GD10TW05);广东省哲学社会科学"十一五"规划资助项目(090-12)

摘　　要：通过一家钢琴制造企业的纵向案例研究,试图破解中国企业在中西方文化差异及信息不对称的情况下,通过"引智"学习方式设计、提升外国专家对企业的信任水平以利于专家知识向企业内部转移。研究发现:为实现企业战略目标,企业"引智"学习方式实时更迭发挥了重要作用。企业先后选择了以问题为导向、以项目为导向的学习和组织内部前馈式学习,帮助企业实现了解决技术问题、改造现有产品和开发高端产品3个阶段的战略目标;企业通过"问题导向—项目导向—组织内部"的学习方式设计,构建起从低水平到高水平的组织信任;通过选择与信任水平相匹配的"引智"学习方式,能够显著提升企业技术能力。With a longitudinal case study of a piano manufactory company, this study aims to find out the solution to firms difficulty, this is, while facing Western cultural differences and information asymmetry, how do they design ＂Intelligence introduction＂ learning mode, in order to build up an inter-organizational trust to improve the knowledge transfer and the technical capacity？ Conclusions are as follows： Firstly, in the light of the strategic target of the firm, the real-time shift of the ＂intelligent introduction＂ learning mode has played an important role. The company organized their learning mode in the sequence as follows： Problem-oriented learning, Projectoriented learning and organiza- tion internal feed forward learning. According to this sequence of learning, firms could reach three corresponding level of strategic targets, and they are technical problem solving, existing product renovation and high-end product developing. Secondly, through the leaning mode design from low level to high （problem-oriented, project oriented and organization internal）, the company builds up an interorganizational trust from low level to high （calculation oriented, understanding oriented and recognition oriented）. Thirdly, by selecting the ＂intelligent introduction＂ learning mode that matches the trust level they are in, the company could significantly improve its technical capacity.

关 键 词：“引智”学习 组织信任 技术能力提升 案例研究 

分 类 号：C93[经济管理—管理学]