员工感知的企业社会责任表现对员工离职的影响  

Relationships among Corporate Social Performance,Employees Satisfaction and Turnover: A Case Study of Auto Stores in Guangdong Province of China

作　　者：晁罡[1] 刘文松[1] 廖颖端 姜胜林[1] 

机构地区：[1]广东省广州市华南理工大学工商管理学院,510641 [2]广东省广州市广东物资集团,510060

出　　处：《华南理工大学学报（社会科学版）》2014年第4期9-15,共7页Journal of South China University of Technology(Social Science Edition)

基　　金：国家自然科学基金项目"基于义利平衡观的两岸企业社会责任取向对持续经营之纵向效应研究"(批准号:71172074)资助

摘　　要：本文依据相关文献和研究假设,构建了员工感知的企业社会责任表现、员工满意度与员工离职倾向三者关系的理论模型,并以广东汽车专卖店员工为调查对象,进行实证检验。结果表明企业社会责任表现与员工离职倾向有负相关性,与员工满意度有正相关性;企业经济责任对员工满意度不具有显著影响;员工对企业整体的满意度在企业履行员工责任与离职倾向的关系中不起中介作用,而对工作回报的满意度在企业履行员工责任与离职倾向的关系中起中介作用,说明企业可以从员工的工作回报着手降低员工的离职率。This paper builds a theory model of corporate social performance,employees satisfaction,and employee turnover,based on relevant literatures and research hypothesis. It finds out that corporate social performance exerts a significant positive influence on staff＇s work satisfaction,and has a significantly negative influence on the employee turnover. The result indicates that corporate social performance can enhance staff＇s work satisfaction and weaken their intentions of resignation. This paper also finds out that it is the employee＇s satisfaction towards work rewards,but not employee＇s satisfaction toward the enterprise,that serves as a mediating factor in the relationship between corporate social performance and employee turnover. These implicate that enterprises can decrease employees＇ rate of resignation by increasing their work rewards.

关 键 词：企业社会责任 企业社会责任表现 员工离职倾向 员工满意度 汽车专卖店 

分 类 号：C93[经济管理—管理学]