急诊科以患者为中心的五步式坏消息告知法应用  

Patient-oriented Five Step Heavy News Inform in Emergency Department

作　　者：刘丽丽[1] 王逸之[1] 楼玉凤 詹永杰[1] 陈志华[1] 刘德军[1] 

机构地区：[1]宁波大学医学院附属医院急诊外科,浙江宁波315200

出　　处：《中国医学伦理学》2014年第6期834-836,共3页Chinese Medical Ethics

摘　　要：介绍了以急诊患者为中心的五步式沟通模式,五个步骤是:预先计划,将坏消息告诉给患者,了解患者的情绪、看法、待议事项以及是否愿意讨论下一步计划,将详细信息告诉给患者,达成共识。并就五个步骤里的注意问题和方法作了交流。This paper introduced the patient-oriented five step heavy news inform, that is plan ahead, tell the heavy news to patients, understand the patient＇s emotions, opinions, stay, and to discuss the next step, the resolu- tion will tell detail information to the patients, to reach a consensus. And then pay attention to the questions and methods in the five steps.

关 键 词：医患沟通 急诊科 坏消息 五步式告知法 

分 类 号：R192[医药卫生—卫生事业管理]