基于《医疗服务重点环节沟通指南》的和谐医患关系构建  

Construction of Harmonious Doctor-patient Relationship Based on Communication Guide for the Key Link in Medical Service

作　　者：谢志娟[1] 吉建伟[1] 周晓艳[1] 封雪[1] 薛惠红[1] 

机构地区：[1]无锡市人民医院,江苏无锡214023

出　　处：《中国医院管理》2015年第8期19-21,共3页Chinese Hospital Management

基　　金：中国医院协会医院文化专业委员会创新研究立项课题(WA201515);南京医科大学医患研究中心校院合作课题

摘　　要：当前医患纠纷事件时有发生,与医患之间的沟通不到位有着密切的关系。无锡市人民医院通过调研、实践,明确医疗服务沟通中的重点环节,建立标准化的医患沟通模式,编写符合当前实际的《医疗服务重点环节沟通指南》,并将其应用于临床,从而实现强化以医方为主导的医患沟通理念、提升沟通能力、融洽医患关系、促进医院发展的目标。The doctor-patient contradictions and disputes occur from time to time in current, and there is a close relationship to the poor communication between doctors and patients. The key links of communication in medical service are clarified through research and practice, standardized doctor-patient communication mode is established,and Medical Service Key Link Communication Guide in accordance with actual reality is constructed and is applied in clinic to enhance the medical oriented doctor-patient communication concept,to improve their communication ability,harmonious relationship between doctors and patients,and to promote the development of the hospital.

关 键 词：医患沟通 医患关系 医院 

分 类 号：R197.32[医药卫生—卫生事业管理]