授权型领导对服务类员工亲社会性违规行为的影响机理  

The Impact of Empowering Leadership on Pro-Social Rule Breaking

作　　者：何燕珍[1] 张瑞[2] 

机构地区：[1]厦门大学管理学院 [2]厦门大学企业管理系

出　　处：《中国人力资源开发》2016年第2期17-28,共12页Human Resources Development of China

摘　　要：亲社会性违规行为着实让管理者左右为难。员工的主动性和创新性需要得到高度的保护的同时,制度的铁律更是不能被破坏,如何在两者之间取得平衡,确实需要领导者的管理"智慧"。本研究着眼于中国企业情境,对267名服务类员工展开问卷调查,研究结果表明:授权型领导对亲社会性违规行为有显著正向影响;领导成员交换关系在授权型领导与员工亲社会性违规行为间起到中介作用;风险偏好调节领导成员交换关系对员工亲社会性违规行为的影响。基于此结论,文章认为,管理者授权的前提必须是清晰界定规章制度的"雷区",属于"道德底线"或管理铁律的部分绝对不可"越轨",制度和流程的优化无时不在,加大授权力度,允许员工尝试,寻找更高效的工作方式;领导成员交换关系导致"圈内"和"圈外"人员对违规风险的评估以及违规后果的不同感受,可能破坏了对规章制度执行的一致性,对此可能导致的负面效应,需要引起高度重视,保持制度执行的一致性。Pro-social rule breaking behavior is a very common individual behavior in workplace, which means that people brakes rules based on positive motivation. This phenomenon may result in efficiency improvement or cost decrease, but also likely to have a negative consequence such as the lower of organizational justice or organizational commitment decrease. Therefore, it is quite important for leaders to master the mechanism of pro-social rule breaking behavior in order to realize effective staff management.Pro-social rule breaking behavior hasn＇t caught any attention till recently.This paper is meaningful not only in practice, but also in the theoretical field.This study was carried out in Chinese cultural condition using mature scales as instruments. The samples came from service positions in corporations and 267 valid questionnaires were collected. The conclusions are：l. Empowering leadership is positively related to pro-social rule breaking behavior. 2. Leader-member exchange mediates the relationship between empowering leadership and pro-social rute breaking.3. Risk taking moderate the relationship between leader-member exchange and pro-social rule breaking.

关 键 词：亲社会性违规行为 授权型领导 领导成员交换关系 

分 类 号：F272.92[经济管理—企业管理]