新产品开发中创新社区客户知识管理研究  

Customer Knowledge Management in the Process of New Product Development Based on User Innovation Community

作　　者：丁志慧[1] 刘伟[2] 

机构地区：[1]青岛理工大学商学院,山东青岛266000 [2]重庆大学经济与工商管理学院,重庆400030

出　　处：《科技进步与对策》2016年第7期133-138,共6页Science & Technology Progress and Policy

基　　金：国家自然科学基金项目(71372139)

摘　　要：定义了创新社区,描述了创新社区中知识获取和知识创新的过程。结合网络环境下新产品开发中客户知识管理特征,以小米科技MIUI的开发过程为案例,总结归纳了新产品开发中创新社区客户知识管理方法,并详细阐述了具体的应用流程和实施方法。Innovation community is defined and the process of knowledge acquisition and knowledge innovation in it is described.Considering the characteristics of new product development and customer knowledge management under Internet environment and taking the development process of MIUI as a case,a customer knowledge management method based on user innovation community in NPD is developed,and the application process and method of it are analyzed in detail.

关 键 词：创新社区 客户知识 新产品开发 客户知识管理 

分 类 号：F406.3[经济管理—产业经济]