基于九年超声影像设备售后服务质量调查数据的满意度影响力分析  

Analysis of Satisfaction Influences Based on After-Sale Service Quality Investigation of Ultrasonic Imaging Equipment in Recent 9 Years

作　　者：汪黎君[1] 李斌[1] 胡兵[1] 王龙辰[1] 陈磊[1] 杨海[1] 唐密[1] 郑蕴欣[1] 

机构地区：[1]上海交通大学附属第六人民医院医学装备处,上海200233

出　　处：《中国医疗设备》2016年第10期22-24,共3页China Medical Devices

基　　金：基金项目:上海市第六人民医院(其他-649)

摘　　要：上海市医疗设备器械质控中心已连续九年在上海地区142家医院中开展医疗设备售后服务质量满意度调查。其中超声影像设备是重点调查对象之一。本文通过2007~2015连续九年的超声设备售后服务满意度调查,对其市场占有率和满意度评价结果进行统计分析,获得两者间的内在相关性,展示满意度评价对市场占有率的影响力,以及用户满意度评价对市场占有率提升的积极推进作用。Shanghai Medical Equipment and Instrument Quality Control Center has launched the survey among the 142 hospitals in Shanghai for 9 years. The ultrasonic imaging equipment is one of the most important survey contents. The paper made a statistical analysis of market share and customer satisfaction based on the investigation result of ultrasonic imaging equipment from 2007 to 2015. The positive correlation was found between the market share and customer satisfaction, indicating that customer satisfaction had positive effect on market share and vice versa.

关 键 词：医疗设备 售后服务 满意度 市场占有率 正相关 

分 类 号：TH77[机械工程—仪器科学与技术]