服务外包情境下供应商创新的形成机制——对顾客创新性、供应商依赖与两种组织学习角色的实证研究  

The Formation Mechanisms of Supplier Innovation in Service Outsourcing——Empirical Research of Customer Innovativeness,Supplier Dependence and Organization Learning

作　　者：王永贵[1] 赵春霞[1,2] 赵宏文[1] 

机构地区：[1]对外经济贸易大学国际商学院中国企业"走出去"协同创新研究中心,北京100029 [2]河北科技师范学院工商管理学院,河北秦皇岛066004

出　　处：《经济管理》2016年第12期100-111,共12页Business and Management Journal ( BMJ )

基　　金：国家社会科学基金重大项目"我国自主创新型技术赶超发展战略与路径研究--基于跨学科协同的多层次整合研究"(12&ZD205);河北省社会科学基金项目"京津冀协同发展下的河北省服务外包产业承接问题研究"(HB15GL075)

摘　　要：供应商创新的形成机制问题在理论界一直未得到足够的重视与解决。本文以服务外包产业为实证研究背景,基于组织学习理论和资源依赖理论,从发包方(顾客创新性)和承包方(供应商依赖)两个视角探讨了供应商创新的形成机制,并剖析了基于两种组织学习的影响机理。实证结果表明:一方面,创新性强的顾客往往给供应商带来更多的学习机会和更大的创新空间,从而提高供应商的创新水平;另一方面,虽然"依赖"常常使供应商在权力—依赖结构中处于弱势地位,但却激发了其更强烈的学习动机,并通过主动和被动两种学习机制切实提升了供应商的创新水平。此外,需要特别强调的是,本文还专门从重要性、传导机制和反应时间三个角度论证了相对于顾客创新性而言,供应商依赖对两种组织学习的促进作用更大,进而对供应商创新产生更为重要的影响。Chinese service outsourcing industry faces worldwide fierce market competitive,innovation is an urgent issue not only for supplier to survive but also is a crucial orientation to upgrade industry structure. There are two distinct characters of Chinese service outsourcing suppliers：one is they have built business relationship with some famous innovative customers, the other is they dependent on the customers heavily. The paper investigates how the two characters influence Chines service outsourcing suppliers, and what can the suppliers do in order to improve innovation ？ A literature review shows that it is a pity that supplier innovation hasn＇ t received enough attention in theo- ry. Most studies on outsourcing innovation focus on the customers of developed countries,such as how to select outsourcing partner in order to benefit for customers innovation and performance. On the contrary, study on how customer innovativeness influences supplier innovation is ignored. Furthermore, even though scholars point out that dependence is an important aspect between customer-supplier relationships, there are only several papers explored the impact of dependence on customer performance or product innovation, but study investigate the direct influence of dependence on supplier innovation is scarce. To fill the two gaps, The paper, based on organization learning theory and resource dependence theory, discusses the formation mechanism of supplier innovation from two perspectives：customer innovativeness and supplier dependence, and it also analyzes the impacts of two kinds of organization learning on supplier innovation with the services outsoureing industry as our research context. We use 177 service outsourcing suppliers as sample to test hypotheses. And conclusion and contributions reveal： First, the paper finds customer innovativeness have positive impact on supplier innovation through organization learning. On one hand, customer innovativeness provide more learning opportunities for suppliers. When customer and su

关 键 词：顾客创新性 供应商依赖 供应商创新 组织学习 

分 类 号：F272.3[经济管理—企业管理]