真实影响还是主观偏差:评价源在上下级关系与绩效间的调节作用研究  

Actual Effect or Rater Bias:The Appraisal Source as a Moderator between Supervisor-subordinate Guanxi and Performance

作　　者：郭晓薇[1] 张萌 范伟[3] GUO Xiao-wei ZHANG Meng FAN Wei(School of Management, Shanghai University of International Business and Economics, Shanghai 201620, China Shanghai Branch, China Guangfa Bank, Shanghai 200001, China School of Psychology and Cognitive Science, East China Normal University, Shanghai 200062, China)

机构地区：[1]上海对外经贸大学工商管理学院,上海201620 [2]广发银行股份有限公司上海分行,上海200001 [3]华东师范大学心理与认知科学学院,上海200062

出　　处：《预测》2017年第1期8-14,共7页Forecasting

基　　金：国家自然科学基金资助项目(71401100);上海哲学社会科学重大资助项目(2015DFX001)

摘　　要：在过往文献中,上下级关系(SSG)对下属绩效的影响研究多采用主管评价的绩效数据,所得结果可能受评价者偏差影响,故本文纳入同事评价绩效为参照,探讨绩效评价源对SSG与绩效关系的调节作用。基于203名员工及其主管和同事构成的研究样本,采用SEM多群组分析检验研究假设。结果显示:SSG可以预测主管和同事评价的绩效;主管评价任务绩效受SSG影响的程度显著高于同事评价;任务不确定性显著调节SSG与同事评价所有绩效维度的关系,显著调节SSG与主管评价人际促进的关系,任务不确定性越高,绩效评价受到SSG的影响越大;任务不确定性的调节效应在主管评价和同事评价的群组间呈现差异,在主管评价群组中的效应明显小于同事评价群组,说明由SSG带来的评价者偏差相对稳定。This study examines the moderating effect of different raters of performance appraisal on the relationship between SSG and the subordinates＇ performance, as well as the impact of the three-way interaction of SSG, performance appraisal source, and task uncertainty on the performance. Based on the questionnaire survey of 203 employees and their supervisors/peers, using simultaneous SEM analysis of several groups, the results indicate ： （ 1 ） predicting effect of SSG is significant on both supervisor-rated and peer-rated performance. （2） Compared with the peer-rated task performance, SSG exerts more effect on the supervisor-rated task performance, which indicates rater bias is obvious on the supervisor- rated task performance. （3）Task uncertainty moderates the relationship between SSG and the supervisor-rated interpersonal facilitation, and the relationships between SSG and all the peer-rated performance dimensions. The higher the task uncertainty is, the more SSG and the performance are correlated. （4）The moderating effect size of task uncertainty on the relationship between SSG and interpersonal facilitation in the subordinate-rated group is significantly smaller than that is in the peer-rated group.

关 键 词：上下级关系 绩效评价源 任务不确定性 工作绩效 评价者偏差 

分 类 号：C936[经济管理—管理学]