资质过剩感影响组织公民行为的情绪路径  

Effects of overqualification on employees' organizational citizenship behavior:From the perspective of emotion

作　　者：陈颖媛 邹智敏[1] 潘俊豪 CHEN Yingyuan ZOU Zhimin PAN Junhao(, Department of Psychology, Sun Yat-sen University, Guangzhou 510275, China Department of Psychology and Behavioral Sciences, Zhejiang University, Hangzhou 310028, China)

机构地区：[1]中山大学心理学系,广州510275 [2]浙江大学心理与行为科学系,杭州310028

出　　处：《心理学报》2017年第1期72-82,共11页Acta Psychologica Sinica

基　　金：国家自然科学基金青年项目(71402194);教育部人文社会科学研究青年基金项目(14YJC630226);积极心理学研究基金(京民基证字第0020344号2015-01-016)资助

摘　　要：本研究从员工情绪以及情绪调节的视角,考察了资质过剩感对员工组织公民行为的影响机制。通过对534名企事业员工的问卷调查数据进行分析,结果表明:员工的资质过剩感对其组织公民行为具有显著的消极作用;工作愤怒在资质过剩感与员工组织公民行为之间起部分中介作用;不同的情绪调节方式对员工资质过剩感与其工作愤怒的正向关系有不同的调节作用,认知重评方式有助于缓解资质过剩感对愤怒以及组织公民行为的消极影响,而表达抑制方式的调节作用恰恰相反。这一研究结果表明了情绪调节在工作领域中所发挥的作用,具有一定理论意义与实际价值。Overqualification, as a global labor force phenomenon, has received increasing attention from researchers over the past few decades. Although overqualification can be measured objectively by using the match between one＇s education or experience level and the requirements of the job position, more researchers pay attention to employees＇ perception of this mismatch, named as perceived overqualification（POQ）. Previous research on POQ primarily focused on its negative consequences on employees＇ job attitudes and their in-role behaviors（e.g., job performance）, but only few studies have examined the relationship between POQ and extra-role behavior（e.g., organizational citizenship behavior）. It seems that employees who feel overq ualified may have extra energy and thus will have more opportunities to help co-workers and organization, however, empirical evidence in this domain is lacking. Building on the person-job fit theory, the appraisal theory of emotion, the emotioncentered model, and the emotion regulation theory, this research tested the predicted effects of POQ on organizational citizenship behavior（OCB） via the role of anger at job and the moderating effects of two emotion regulation strategies（reappraisal and suppression） on these relationships. Data were collected from 534 full-time employees from diverse occupations in China. Employees completed a paper-and-pencil survey at their convenience and returned the completed surveys to the researcher. The questionnaire included measures for POQ, OCB, anger for job arrangement, and emotion regulation. Results from confirmatory factor analysis supported the construct validity of scales, and the Cronbach＇s alpha coefficients for the above measures were satisfactory, ranging from 0.65 to 0.95. Consistent with our theoretical framework, results from hierarchical regression analysis revealed that POQ had both direct and indirect effects on employee＇ OCB. Furthermore, anger toward job arrangement mediated the relationship between POQ and OCB,

关 键 词：资质过剩感 组织公民行为 愤怒 认知重评 表达抑制 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]