高校心理咨询室服务品质建设探讨  

Exploration on construction of service quality of psychological counseling room in colleges and universities

作　　者：马林[1] 

机构地区：[1]哈尔滨师范大学心理健康教育中心,黑龙江哈尔滨150080

出　　处：《实验技术与管理》2017年第6期235-237,共3页Experimental Technology and Management

基　　金：教育部人文社会科学研究项目(09YJA88002);哈尔滨师范大学深化教育教学改革项目(X2015-3-014)

摘　　要：以心理咨询室为主体的心理咨询服务机构在各高校得到快速发展,效果显著。但问题同样突出,解决问题并且使其向健康、有序发展的关键在于心理咨询室服务品质建设。其服务品质建设在充分考虑高校的客观实际的基础上,其服务品质应以有形性、可靠性、反应性、保证性、体贴性与认同性为指标进行建设。The psychological counseling room, which is the main body of psychological counseling, has been developed rapidly in colleges and universities. But the problem is also prominent, and the key to solve the problem and make it healthy and orderly development lies in the quality of the counseling room service. On the basis of taking full account of the objective reality of the colleges and universities, the quality of service should be constructed with tangibility, reliability, reactivity, assurance, consideration and recognition as its indexes.

关 键 词：心理咨询室 服务品质 心理健康 

分 类 号：G482[文化科学—教育学]