基于差错沟通视角的雇员敌意与员工创新行为:一个有中介的调节效应模型  

作　　者：杜鹏程[1] 杜雪[2] 王俊贝 

机构地区：[1]安徽大学商学院党委 [2]安徽大学商学院

出　　处：《企业经济》2017年第9期106-111,共6页Enterprise Economy

基　　金：国家自然科学基金项目"差错管理氛围对创新行为的跨层次影响:基于创新型企业及其研发人员的实证研究"(项目编号:71372183);安徽省高等教育振兴计划人才项目"安徽省学术技术带头人培养计划"(项目编号:05201350);安徽省高等学校省级质量工程项目"名师工作室"(项目编号:2014msgzs129)

摘　　要：在经济发展"新常态"下,组织必须通过不断创新来获得和保持竞争优势。本文通过建立雇员敌意、差错沟通、情绪管理和员工创新行为的模型来进行实证研究。研究发现:雇员敌意对员工创新行为有显著的负向影响;差错沟通在雇员敌意对员工创新行为的影响过程起着中介作用;情绪管理正向调节雇员敌意与员工创新行为的负向关系,情绪管理通过抑制雇员敌意对差错沟通的负向效应进而弱化雇员敌意对员工创新行为的负向效应。因此,为促进员工创新行为,企业应重视增强员工的自我情绪管理能力、加强引导,并积极营造正向的差错管理氛围。As the economy enters a ＂new normal＂, constant innovation plays an important role in obtaining and maintaining competitive advantages for organizations. This paper carried out the empirical study by establishing a theoretical model of employee hostility, error communication, emotion regulation and employees＂ innovative behavior. The result showed that employee hostility had a significant negative influence on innovative behavior; error communication mediates the effects of employee hostility and individual innovative behavior; emotion regulation positively moderates the relationship between employee hostility and individual innovative; emotion regulation attenuated employee hostility＇s direct negative effect on error communication and indirect negative effect on innovative behavior. From this research, we suggest that in order to promote the innovative behavior of employees, enterprises should enhance the employees＂ ability of self emotion management, give them more guidance, and actively create a positive error management atmosphere.

关 键 词：雇员敌意 差错沟通 情绪管理 创新行为 有中介的调节 

分 类 号：F273.1[经济管理—企业管理] F224.1[经济管理—国民经济]