KIBS企业-顾客交互创新中知识整合的权变机制  

Contingency Mechanism of Knowledge Integration in KIBS-client Co-innovation

作　　者：王琳[1] 闫志伟[2] 郑月龙[1] 

机构地区：[1]重庆工商大学管理学院,重庆400067 [2]山西大学,经济与管理学院,太原030062

出　　处：《技术经济》2017年第10期57-64,132,共9页Journal of Technology Economics

基　　金：国家自然科学基金青年科学基金项目“知识服务机构联结多样化与制造企业服务创新绩效关系研究:双元搜索的视角”(71603033);重庆市教委科学技术研究项目“制造业企业共性技术合作创新与扩散机制研究”(KJ1600632)

摘　　要：引入过程互依性和项目不确定性,探讨了KIBS企业-顾客交互创新中知识整合的权变机制。基于338份服务创新项目问卷数据进行实证研究,结果显示:在KIBS企业-顾客交互四要素中,除规则正式化负向影响外部知识整合以外,决策集体化、资源共享和任务协作均正向影响内、外部知识整合;过程互依性增强了规则正式化、决策集体化和任务协作对内部知识整合的影响,但对资源共享与内部知识整合间关系的调节作用不显著;项目不确定性增强了规则正式化、资源共享和任务协作对外部知识整合的影响,但对决策集体化与外部知识整合间关系的调节作用不显著。Based on 338 valid service innovation project samples,this paper analyzes the contingency mechanism of knowledge integration in KIBS-client co-innovation by considering the moderate effect of process independence and project uncertainty.The empirical results show as follows：group decision-making,resource sharing and task coordination positively influence internal and external knowledge integration;rule formation positively influences internal knowledge integration,and has a significantly negative effect on external knowledge integration;process independence moderates the relationships between rule formation,group decision-making,task coordination and internal knowledge integration,but shows no impact on the relationship between resource sharing and internal knowledge integration;project uncertainty moderates the relationships between rule formation,resource sharing,task coordination and external knowledge integration,but shows no impact on the relationship between group decision making and internal knowledge integration.

关 键 词：知识密集型服务企业 KIBS企业-顾客交互 知识整合 价值共创 服务创新 

分 类 号：F274[经济管理—企业管理]