VoLTE端到端客户感知评估方法的研究  

Study on Evaluation Method of End-to-End Customer Perception in VoLTE Networks

作　　者：黄昭文[1] 

机构地区：[1]中国移动通信集团广东有限公司,广东广州510000

出　　处：《移动通信》2017年第21期64-69,共6页Mobile Communications

摘　　要：VoLTE业务已经正式开始商用,业务量和用户数快速增加,研究如何有效保障VoLTE网络的质量已成为重要课题。通过对VoLTE客户感知的评估方法进行深入研究,指出现有客户感知分析方法需要改进,提出把VoLTE网络指标、客户真实体验与客户满意度相结合的思路,建立了一个基于VoLTE客户感知量化评估的模型(VoMOQ),并通过实际应用验证了该方法的有效性。VoLTE service has been officially launched. Due to the rapid increases of traffic and the user＇ scale, how to effectively guarantee the quality of VoLTE networks is the important task. The evaluation method of customer perception in VoLTE networks was thoroughly analyzed. It was pointed out that the existing analysis methods of customer perception should be improved. The idea of the combination of the VoLTE network metrics, customers＇ real experience with the customer satisfaction was proposed. A quantified evaluation model based on the VoLTE customer satisfaction was built. The effectiveness of the proposed method was verified by the practical application.

关 键 词：VoLTE 客户感知 VoMOQ 端到端 客户满意度 

分 类 号：TN929.5[电子电信—通信与信息系统]