石家庄市医务人员组织支持感和组织公民行为关系研究  

Study on Relationship Between Perceived Organizational Support and Organizational Citizenship Behavior Among Medical Staffs in Shijiazhuang City

作　　者：郑淑瑛[1] 李淑荣[1] 杨红霞[1] 吕美娜 Zheng Shuying;et al(Bethune International Peace Hospital of PLA, Shijiazhuang, 05008)

机构地区：[1]解放军白求恩国际和平医院,石家庄050082 [2]解放军医务士官学校内科护理教研室,石家庄050081

出　　处：《医学与社会》2017年第11期43-46,共4页Medicine and Society

摘　　要：目的:探讨医务人员组织支持感和组织公民行为的关系,为提高该群体工作积极性与绩效提供参考。方法:采用组织支持感量表和组织公民行为量表对6家医疗机构共600名医护人员的组织支持感和组织公民行为现状进行测量。结果:不同服务年限、婚姻状况、年龄、职称、岗位的医务人员组织支持感得分差异有统计学意义(P<0.05);社区卫生服务中心人员的组织公民行为得分(118.2±12.0)高于综合医院人员(112.3±16.4),管理岗位员工得分(101.0±10.1)低于医疗(112.4±16.0)及医技岗位组(114.1±12.8),且差异均有统计学意义(均P<0.05);组织支持感和组织公民行为的认同组织(r=0.473,P<0.01)、利他行为(r=0.211,P<0.01)、个人主动性(r=0.210,P<0.01)子维度呈显著正相关。结论:医护人员组织支持感与组织公民行为联系密切,管理者需要结合其特定背景特征给予组织支持,激励、提高其主动工作行为。Objective： To evaluate the correlation between the Perceived Organizational Support （POS） and Organizational Citizenship Behavior（OCB） of the medical staff , thus providing reference for improving their enthusiasm and performance. Methods： Data of 600 medical staff was collected from 6 medical institutions using the Perceived Organizational Support Scale and Chinese Organizational Citizenship Behavior Scale. Results： The differences of POS scores were statistically significant among the subjects with different service time, marriage, age, title and specialization（P〈0.05）. The OCB scores of medical staff in community health center （ 118.2± 12.0） was higher than that of general hospital （ 112.3± 16.4）. The scores of the administrators （ 101.0± 10.1） was lower than clinical （ 112.4± 16.0） and medical technical staff （ 114.1 ± 12.8）. The POS and organizational identification （ r = 0.473, P〈0.01 ）, altruism （ r = 0. 211, P〈0.01 ）, personal initiative （ r = 0. 210, P〈0.01 ） had a positive correlation. Conclusion： The organizational citizenship behavior was closely related to perceived organizational support. The medical staff should be supported and motivated according to the different backgrounds.

关 键 词：医务人员 组织支持感 组织公民行为 石家庄 

分 类 号：R192.3[医药卫生—卫生事业管理]