非智力心理因素对图书馆参考咨询服务的影响及其调节  

Effect of Non-intellectual Psychological Factors on Library Reference Service and Its Regulation

作　　者：蒲攀 陈萍秀[1] 于蓓莉 

机构地区：[1]成都航空职业技术学院图书馆,四川成都610100

出　　处：《情报探索》2018年第2期111-114,共4页Information Research

摘　　要：[目的/意义]提升参考咨询服务工作质量。[方法/过程]从情绪、意志、动机、兴趣、性格和气质等方面分析非智力心理因素对图书馆参考咨询服务的影响。[结果/结论]提出树立较高的职业道德和职业追求、创造良好的工作环境、给予非智力心理因素适当的正负刺激等调节等措施。最后指出还需要在图书馆学教育系统及其人才培养模式着手,加强对图书馆员非智力心理因素的关注。[Purpose/significance]The paper is to improve the quality of reference service. [ Method/process ] The paper analyzes the influence of the non-intellectual psychological factors on the library reference service from the aspects of emotion, volition, motiva-tion, interest, character and temperament. [Result/conclusion]The paper puts forward the corresponding adjustment measures including： setting up a higher professional ethics and career pursuit; creating better working environment; giving proper positive and negative stimulation of non-intellectual psychological factors. At last, it points out that it should increase attention to non-intellectual psycho-logical factors by focusing on library science education system and its personnel training pattern.

关 键 词：非智力因素 心理因素 参考咨询 图书馆 图书馆员 

分 类 号：G252.6[文化科学—图书馆学]