“互联网+”时代下促进医患沟通的途径和方法  

Approaches and Methods of Promoting Doctor-patient Communication under “Internet +” Era

作　　者：原宝华[1] 屈阿敏[2] 阎樱[3] 梁军[2] 王素萍 

机构地区：[1]西安交通大学医学部,陕西西安710061 [2]西安交通大学第一附属医院,陕西西安710061 [3]西安市中心医院儿童保健科,陕西西安710003

出　　处：《中国医学伦理学》2018年第2期194-197,共4页Chinese Medical Ethics

摘　　要："互联网+"时代下,一些医务人员的诊疗理念尚不能适应当前的境况,患者因为基本医学知识的不充分加之习惯从网络获取医疗资讯而容易产生较高的期望,而一旦现实与预期相差较大就可能与医务人员发生纠纷,加之医院管理的滞后,医患沟通往往会出现不顺畅的情况。因此,建议医务人员在提高技术的同时提升人文素养,患者应养成正确从网络获取医疗资讯的习惯,医院需要优化管理、合理配置医疗资源,社会也应营造积极的氛围。Under the ＂Internet ＋ ＂ era, some medical staff＇s treatment philosophy cannot adapt to the current situation, and patients are prone to produce high expectations because of inadequate basic medical knowledge and the habit of acquiring medical information from Internet. However, when the difference between reality and expec- tations are large, they might be in disputes with medical staffs, and coupled with the lag of hospital management, the doctor- patient communication often is not smooth situation. Therefore, it is recommended that medical staffs improve humanistic quality meanwhile improving technology, patients should develop the habit of acquiring medical information from Internet correctly, hospital needs to optimize management and allocate medical resource reasona- bly, and society should also create positive atmosphere.

关 键 词：“互联网+” 医患关系 医患沟通 医学人文 

分 类 号：R-052[医药卫生]