人工智能在电信领域的探索  

The Exploration of Artificial Intelligence Technology in Telecommuncration Field

作　　者：杨震[1] 杨宁[2] 龚晟 俞惠华 

机构地区：[1]中国电信股份有限公司上海研究院 [2]中国电信股份有限公司

出　　处：《信息技术与标准化》2017年第11期32-35,48,共5页Information Technology & Standardization

摘　　要：围绕人工智能技术、自然语言处理技术在电信领域的应用,分析语义理解、语音识别等应用需求,以及针对具体业务需求的系统架构设计等方面的难点,总结了面向智慧运营的人工智能技术定位、技术复用机制等方面的应用经验,提出了基于不同标识解析体系的数据融合、面向物联网的语义理解及语义互操作等人工智能的未来应用方向。Focusing on the application of natural language processing technology in telecommunication field, this article analyzes the difficulty of automatic artificial intelligence technology and speech recognition application, semantic comprehension application and the difficulties of system architecture design for specific business requirements. It summarizes the application experience of artificial intelligence in the aspects of technology positioning and technology reuse mechanism for intelligent operation. And it proposes the future direction of artificial intelligence based on the data fusion of different identification resolution systems, semantic comprehension and interoperation of Intemet of Things.

关 键 词：人工智能 自然语言理解 电信运营商 运营平台 

分 类 号：TN912.3[电子电信—通信与信息系统] TP18[电子电信—信息与通信工程]