情绪劳动策略与工作满意度关系的元分析  

The relationship between emotional labor and job satisfaction:A meta-analysis

作　　者：王海雯[1] 张淑华[2] WANG Haiwen;ZHANG Shuhua(School of Education Science, Shenyang Normal University, Shenyang 110034, China;Institute of Human Resource Development and Management, Shenyang Normal University, Shenyang 110034, China)

机构地区：[1]沈阳师范大学教育科学学院,沈阳110034 [2]沈阳师范大学人力资源开发与管理研究所,沈阳110034

出　　处：《心理科学进展》2018年第4期599-613,共15页Advances in Psychological Science

基　　金：辽宁省教育厅创新团队项目"教育人力资源开发与管理"(WT2013008);辽宁省教育科学"十三五"规划立项课题"中学教师情绪劳动对工作家庭关系的溢出效应"(JG17CB341)

摘　　要：采用元分析方法探讨情绪劳动策略(包括表层扮演和深层扮演)与工作满意度的关系。经筛选,共有120篇文献226个独立样本符合元分析标准(N=79659)。元分析结果发现,表层扮演与工作满意度有显著负相关,深层扮演与工作满意度有显著正相关。调节效应检验发现,不同表层扮演测量工具、文化背景差异、行业类型差异对表层扮演与工作满意度的关系没有显著影响;不同工作满意度测量工具对表层扮演与工作满意度的关系有显著影响,表现为单维的JSS工作满意度量表的调节效果高于多维的MSQ量表。不同深层扮演测量工具、不同工作满意度测量工具、文化背景差异对深层扮演与工作满意度的关系有显著影响,分别表现为深层扮演量表Grandey(2003)、Diefendorff,Croyle和Gosserand(2005)、Brotheridge和Lee(2003)调节效应依次减小,单维的JSS工作满意度量表的调节效果低于多维的MSQ量表,东方文化背景的调节效果高于西方;行业类型的差异对深层扮演与工作满意度关系的影响不显著。With the method of meta-analysis,this paper explores the relationship between emotional labor and job satisfaction.Emotional labor include surface acting and deep acting.About 120 documents and 226 independent samples meet the criteria of Meta-Analysis（N = 79659）.The result of meta-analysis has showed that there is a significant negative correlation between surface acting and job atisfaction,and a positive correlation between deep acting and job satisfaction.The result of moderating effects has found that differences in measurement tools of surface acting,cultural background and industry types have no significant influence on the relationship between surface acting and job satisfaction.Different measurement tools of job satisfaction have a significant influence on the relationship between surface acting and job satisfaction with the performance that the moderating effect of the single dimension JSS job satisfaction scale is higher than that of the multidimensional MSQ scale.Additionally,differences in measurement tools of deep acting,job satisfaction and cultural background have a significant influence on the relationship between deep acting and job satisfaction.The deep acting scales Grandey（2003）、Diefendorff et al.（2005）、Brotheridge and Lee（2003）have decreased in turn.The moderating effect of the single dimension JSS job satisfaction scale is lower than that of the multidimensional MSQ scale,and the moderation effect of eastern culture background is higher than that of western.The differences of industry type have no significant influence on the relationship between deep acting and job satisfaction.

关 键 词：情绪劳动 表层扮演 深层扮演 工作满意度 元分析 调节效应 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]