考核奖惩标准对员工沉默的影响——心理安全感、信任的中介作用  

Impacts of Appraisal and Reward Criteria on Employee Silence——The Mediating Effects of Psychological Safety and Trust

作　　者：樊耘[1,2] 李春晓[1,2] 张克勤[1,2] FAN Yun a;b;LI Chun-xiao a(a. School of Managemen;b. The Key Lab of the Ministry of Education for Process Control ＆ Efficiency Engineering, Xi＇an Jiaotong University, Xi＇an 710049, Chin)

机构地区：[1]西安交通大学管理学院,陕西西安710049 [2]西安交通大学过程控制与效率工程教育部重点实验室,陕西西安710049

出　　处：《华东经济管理》2018年第6期133-140,共8页East China Economic Management

基　　金：教育部博士点博导基金资助项目(20130201110020)

摘　　要：组织中员工沉默的现象十分普遍,会危害组织的健康发展。文章从与每位员工利益息息相关的考核奖惩标准出发,探究其对员工沉默的影响机制。以心理安全感和信任为中介,通过分层回归和建立结构方程模型对192名员工的样本进行分析,得出以下结论:员工感知的考核奖惩标准对沉默行为的发生有负向影响;心理安全感、信任在员工感知到的考核奖惩标准与员工沉默间起中介作用;心理安全感受到员工感知的考核奖惩标准影响,并通过信任影响员工沉默行为。研究证实企业的考核奖惩体系应在公平性的基础上兼具激励性,从而减少员工沉默行为的发生。Employee silence is pervasive in organizations,and it has been implicated as a contributor to a lot of detrimental outcomes. This paper constructs a mechanism model that manifests the relationship between the appraisal and reward criteria and employee silence. The paper,taking psychological safety and trust as the mediating factors,makes an analysis on the the samples of 192 employees with the help of hierarchical regression and SEM. The results show that： The appraisal and reward criteria are negatively correlated to employee silence; Psychological safety and trust play the mediating roles in the relationship between employee perceived appraisal and reward criteria and employee silence; Psychological safety is influenced by employee perceived appraisal and reward criteria,and then influences employee silence through trust. This study has confirmed that corporate appraisal and reward criteria should be based on both fairness and stimulation,thereby reducing the occurrence of employee silence.

关 键 词：员工沉默 考核奖惩标准 心理安全感 信任 

分 类 号：F272.92[经济管理—企业管理]